Updated October 23, 2026. Flumultus sells made-to-order artwork and supplier-fulfilled fashion, including Vellum Lustre Models apparel. Return eligibility depends on the item and fulfillment partner. Review the product page and this policy before ordering. Your rights under applicable consumer-protection law are not limited by these terms.
Email flumultus@gmail.com with your order number, item, reason for the request, and photos if the item is damaged, defective, or incorrect. Contact us before mailing anything so we can provide the correct supplier-specific return instructions and address. Do not send returns to the Flumultus business address unless we expressly authorize it.
For eligible clothing delivered to an address in the United States, request a return within 7 calendar days after tracking shows the last package in your order was delivered. Eligible returned clothing must be unworn, with original tags and clear garment packaging with its SKU label. After your return is initiated, send the approved return package within 7 days of submission as instructed. Exchanges are not available under the Trendsi process.
Original shipping and handling charges are normally not refundable for voluntary returns. The customer pays return shipping for an ordinary size, color, or change-of-mind return; Flumultus will address return shipping for a verified fulfillment error or damaged item. Returns that fail the stated condition requirements may be declined or subject to a supplier restocking deduction, disclosed before the return proceeds where applicable. Trendsi does not provide its voluntary returns service for orders shipped outside the United States. We will nevertheless address any rights or remedies required by applicable law for non-U.S. customers.
Trendsi excludes beauty items, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale orders from its voluntary returns program. Any product-specific final-sale condition will be identified before checkout where applicable.
For eligible Shopify Collective supplier-fulfilled products, request a return within 30 days after delivery. The current Collective retailer return arrangement asks the supplier to provide an approved return label within 2 days, subject to the supplier reviewing and accepting the request. Do not ship the product until return instructions are provided. Products should be unused or unworn and kept in original condition with packaging and tags. Any applicable customer return-shipping charge or deduction will be communicated before you complete the return. We do not promise that every item qualifies for a voluntary return, and supplier-specific exclusions will be disclosed to you before the order when applicable. Where a valid return is accepted, refunds are processed through Shopify after the supplier processes the return.
Artwork and other items made or printed to order are produced after purchase. Once an item enters production, we generally cannot accept a voluntary return or exchange for a change of mind, size, or color preference. This does not affect your rights for goods that are damaged, defective, misprinted, not as described, or supplied incorrectly. Please contact us promptly, ideally within 7 days after delivery, with clear photos and your order details. We will investigate and arrange a replacement, correction, or refund where appropriate and as required by law.
Contact us as soon as possible if you need to cancel or change an order. A cancellation may be possible before the item enters production or supplier fulfillment, but cannot be guaranteed after processing begins. If we cannot ship by a promised shipping deadline, we will offer the delay or cancellation/refund options required by applicable law.
Approved refunds will be issued to the original payment method, unless applicable law requires otherwise. Bank or payment-provider posting times vary. Shipping, duties, or return costs are treated as stated above or as required by law. For a lost shipment, a delayed order, a defective item, or any return question, contact flumultus@gmail.com. We will review your case rather than automatically denying statutory remedies.